Remhaven Terms of Service

Remhaven is a text-message-based family memory journal. You (or family members you invite) text a photo, quote, or voice note to a dedicated Remhaven number, and we organize it into a private, chronological journal you can view through our web app. We may also send you account-related texts, such as confirmations, trial and billing reminders, and occasional prompts.

You must be at least 18 years old and legally able to enter into a binding contract to create a Remhaven account. By creating an account, you represent that you are the parent, legal guardian, or otherwise have the authority to share the family content and information (including information about any children) that you submit to the Service.

You're responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@remhavenapp.com if you suspect any unauthorized use of your account. You agree to provide accurate, current information when creating your account and to keep it up to date.

By providing your mobile number and opting in, you agree to receive text messages from Remhaven related to the Service. The following terms apply:

• Message frequency varies based on your use of the Service and any pending account notices.
• Message and data rates may apply. You are responsible for any charges from your mobile carrier associated with sending or receiving texts through the Service. Not all phone plans include unlimited texting — please check your plan before signing up.
• Opt-out. Reply STOP at any time to stop receiving texts. Reply START to resume. Reply HELP for assistance.
• Carrier responsibility. We are not responsible for delayed, undelivered, or misdirected messages caused by your carrier or device. If your phone number changes or is reassigned, you're responsible for updating your account — we are not liable for messages sent to a number that has been reassigned to someone else after you stop using it.

• Free trial. New accounts may begin with a free trial period of 7 days. If you don't cancel before the trial ends, your account will automatically convert to a paid subscription and your payment method will be charged.
• Subscription price. Standard Remhaven subscriptions are billed at $8.99/month or $71.88/year, unless you're enrolled in a promotional plan (see below).
• Founding member pricing. A limited number of early subscribers may be offered a founding member discount (currently 60% off standard pricing, limited to the first 50 redemptions). Founding member pricing is offered at our discretion and may be modified or discontinued for future subscribers at any time; it does not affect subscribers who have already redeemed it, absent fraud or abuse.
• Billing. Your payment method will be charged automatically at the start of each billing period (monthly or annually, depending on your plan) until you cancel. Payments are processed by Stripe; we do not store your full card details on our own servers.
• Cancellation. You may cancel your subscription at any time from your account settings or by emailing support@remhavenapp.com. Cancellation stops future billing but does not retroactively refund amounts already charged for the current billing period, except as required by law.
• Price changes. We may change our pricing prospectively; we'll provide notice before any change takes effect for existing subscribers.

You own your content. Any text, photo, voice note, or other material you submit to your Remhaven journal remains yours. We don't claim ownership over your family's memories.

License to us. By submitting content, you grant Remhaven a limited license to store, back up, process, and display that content back to you (and to anyone you've explicitly invited to your account) solely for the purpose of operating the Service. We do not use your journal content for advertising or share it with third parties for their own purposes.

Your responsibility. You're responsible for the content you submit, including making sure you have the right to share it and that it doesn't violate the privacy or other rights of any person, including family members or caregivers who may be depicted in it.

You agree not to use Remhaven to:

• Violate any law or the rights of others
• Upload or transmit content that is unlawful, harassing, or that harms or exploits minors in any way
• Interfere with, disrupt, or attempt to gain unauthorized access to the Service or its infrastructure
• Send spam, malware, or other harmful code through the Service
• Reverse-engineer the Service or attempt to build a competing product from it

We reserve the right to suspend or terminate accounts that violate these terms.

Apart from the content you submit, Remhaven owns all rights to the Service itself — including its design, features, software, and branding. Nothing in these Terms grants you any right to use Remhaven's name, logo, or trademarks without our prior written permission.

Remhaven relies on third-party providers to operate — for example, SMS delivery infrastructure, cloud hosting, and Stripe for payments. Your use of the Service is also subject to the acceptable-use terms of those providers where applicable (for example, your mobile carrier's own terms for text messaging). We are not responsible for the practices of these third parties beyond our agreements with them.

You may close your account at any time by contacting us at support@remhavenapp.com. We may suspend or terminate your access to the Service if you violate these Terms, or at our discretion with reasonable notice. Upon termination, your right to use the Service ends immediately; provisions of these Terms that by their nature should survive (such as ownership, disclaimers, and limitation of liability) will continue to apply.

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Service will be uninterrupted, secure, or error-free, or that all of your texted memories will be captured without any technical failure — we encourage you to keep your own backups of anything irreplaceable.

To the fullest extent permitted by law, Remhaven and its officers, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, arising from your use of the Service. Our total liability for any claim relating to the Service will not exceed the amount you paid us in the 12 months before the claim arose.

You agree to defend and indemnify Remhaven against any claims, damages, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your content, or your violation of these Terms.

These Terms are governed by the laws of the State of Utah, without regard to its conflict of law principles. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the state and federal courts located in Utah.

We may update these Terms from time to time. If we make material changes, we'll notify you by posting the updated Terms on this page and updating the “Last Updated” date. Continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.

Questions about these Terms? Reach us at:

support@remhavenapp.com